Frequently Asked Questions
Everything you need to know about your Gaggia espresso journey.
Where do Gaggia machines ship from?
All orders placed through Gaggia North America are shipped directly from our primary distribution center located in the United States to ensure fast and reliable delivery.
What is your return policy for espresso machines?
We offer a 30-day return window for most products. Machines must be returned in their original packaging with all included accessories. Please note that a restocking fee may apply to used equipment.
Do the machines come with a warranty?
Yes, all new Gaggia espresso machines purchased through our official store include a 1-year manufacturer's warranty covering parts and labor for defects in materials or workmanship.
How do I perform regular maintenance on my machine?
To ensure the longevity of your machine, we recommend descaling every 2-3 months, cleaning the brew group weekly, and replacing the water filter as indicated by your specific model's manual.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer technical support for troubleshooting?
Absolutely. Our US-based customer support team is available via phone and email to assist with setup, usage tips, and technical troubleshooting for your Gaggia equipment.